Vineyards at Palm Desert Apartment Homes - Palm Desert, California

Anastasiya C.

Upon initially viewing the apartment, we were given a tour of a similar unit by Elizabeth, which created a positive first impression. Based on this, we had no reason to anticipate any significant issues.

However, upon moving in, we were surprised to find that the kitchen furniture was outdated and in poor condition. The washing machine, which was over 10 years old, malfunctioned within a month. Despite numerous complaints, management was slow to respond. After persistent follow-ups, they eventually replaced the dishwasher, but shortly thereafter, the replacement washer also broke.

Furthermore, the rental rate increased drastically from $1,500 to $2,400 in less than two years. These frequent and substantial rent hikes—some occurring as often as every other month—raise serious concerns.

Additionally, tenant turnover was exceptionally high, with residents frequently moving in and out. When the COVID-19 pandemic began, there was no meaningful support from management, despite widespread job losses and financial hardship among tenants. Requests for assistance were consistently disregarded.

Perhaps most concerning, management appears to have referring us to collections without prior notice, written communication, or an attempt to resolve any alleged balance. The amount they are demanding exceeds $5,000, and given the lack of proper notification, this action may constitute unfair debt collection practices.

Ingrid P.

I initially enjoyed living at the Vineyards Apartments. The apartments were spacious, and Elizabeth was always helpful. However, after a year, the management switched to month-to-month leases and began increasing the rent frequently.

Upon leaving, I thought everything was settled, only to receive a notice claiming I owed $124. They had incorrectly listed my move-out date as 12/12/22 instead of 12/10/22. Despite numerous calls and emails, I received no response.

Two years later, I was shocked to find out I had been sent to collections without any prior communication. This lack of professionalism and communication is unacceptable.

I urge potential tenants to be cautious when dealing with the Vineyards Apartments. Also please keep all documentation that can be proof and emails in case this happens to you.

Jason C.

I just moved in here, and my toilet broke surprisingly I told them about the break. They had the entire toilet fixed in less than an hour. It was quite impressive. So far, safe and well run facilities.

Ricardo S.

I agree with some of the other reviews, this place started off great. The management team seemed to care, then you realize after close to a year that unfortunately it is not the case. They have charged me $50 on top of a high rent monthly for cable service that never worked and could care less about it. Still doesn’t work… For a period of time the gate did not work so they just leave it open and you end up with unwanted guests around the property. It is just not worth the money you pay, there are other communities close by to choose from.

Dwayne F.

This place started off being great but like most places the honeymoon period wore off quickly. our rent was raised three times over the past 11 months, if you live near the sand dunes just become comfortable with outside being inside. the complex started off with routine and what seemed to bi-weekly landscaping and cleaning I guess they could keep up with that schedule. if you are looking for quite this place is great, but if you are young and expecting to have peers of your age group you won't find that here this is a great place for retirees but that's it. maintenance is decent they can only do so much. the leasing staff was the absolute worst. they could never remember who you were and the community manager when we told them that we were leaving sounded not very happy especially during the time there was a high turn over rate with renters and there was several open units.they are late to inform you on anything and when questioned they say that's standard practice. so to the vineyards hopefully you all can fix your selfs and hopefully this review helps people make a informed decision.

Alisa L.

I've been a resident here for over a year, and I'm very happy with my experience.
The staff at the front office are always happy to help when I have to call for assistance. The maintenance team is quick and efficient, and I'm really happy with my apartment.
I would highly recommend The Vineyards to anyone moving into the area!

Heath C.

The costumer service has been outstanding and we haven’t even moved in yet! Elizabeth and Christine are amazing . They remember every little detail we ask them . They are constantly updating us and making sure we are set up for success . It’s so refreshing to have an apartment complex make you feel welcomed . Thank you for the amazing communication, we made the right choice!

Megan M.

Unless you like smelling cigarette smoke 24/7 this isn't the place for you. Everyone here smokes and you won't be able to open your windows and doors to get fresh air. The management is nice but can't do anything about it. It's a legal battle no one wants to fight. I can't open my windows or doors and have to constantly run my air which is very costly. The neighbors don't care as they feel they have a right to smoke and have others breathe second hand air constantly. My house stinks like smoke and I'm not a smoker. Find a community that has designated areas for smoking and non-smoking.