U-Haul Moving & Storage of Northridge - Northridge, California

Marcos R.

el manager es rasista con la gente. Aparte k no le cobra lo k es es groserías prepotente

MAO P.

This a great place specially because of Christian and Sebastian. Very fast and knowledgeable people. They give me the tow dolly I rented in 3 minutes. Very fast service and nice people !!!

Hi, M. D. H.

Horrible service! Find another company or location to trust in! I reserve the truck days in advance and when I went to go pick my assigned truck up, it was blocked by another truck. I called the 800 number and they said that I would have to wait until they opened at 9am. Now I have movers sitting at my house with no truck to move my stuff into. Thanks for the added two hours of expense U-Haul! Please look for another company before trusting this one.

Randy

This location handled my initial U-Haul reservation but then apparently gave away the moving dolly I had reserved a month prior, all on the night before my 9:00 AM Saturday move. This mistake ultimately cost wasted time for 6 people and it cost me more money then I had already paid U-Haul for this rental.

While I appreciate their effort to provide an alternate solution to ensure a dolly was included with my truck, the whole point of a reservation is to reserve the items so I don’t have an issue-riddled move.

The backup location was in a less desirable neighborhood and rented me a truck with three major tangible issues. To top it all off, there was still NO DOLLY in the truck, which forced me to go to a Home Depot to purchase one. Driving in a U-Haul truck to that Home Depot netted a lot of undesirable attention. I was approached by at least a dozen workers soliciting moving help while both entering and exiting. My girlfriend handled the situation well, but she was visibly uncomfortable. I ended up having to purchase a dolly that I didn't need, all because this location failed to honor a reservation I made a month prior.

I made three attempts with U-Haul to find a resolution before considering any online action. Despite this, U-Haul's representatives valued my time and trouble at no more than $50. I would have gladly paid $50 to avoid putting my girlfriend in that uncomfortable situation, spending $175 on a dolly, arriving late, and inconveniencing four other people who had to wait for us.

Lalo C.

Everything was perfect the cargo van I rented was very clean and fresh beside economic gas fuel mileage.

downesdesign

This rental was booked originally for the Sherman Oaks branch. UHaul did not bother contacting me to mention that they had no 9' vans at this location. Instead, they let me rush over first thing in the morning, stand around in a line for 40 minutes, and then told me -- unapologetically -- that there were no vans at that location, and that I would be welcome to go get one in Northridge.

This cost me three hours, and wasted the time of two people I had arranged to have help me move.

When I finally reached the Northridge branch, I was helped by Jose A. (didn't get the full name). Initially, Jose told me they could not accept my foreign driver's license (the only one I have, having just moved back to the US from overseas). However, when I explained the appalling 'service' I'd been given thus far, he contacted a manager and got approval to rent the van to me on my UK driver's license). He understood I was stressed and extremely unhappy with the way I had been treated at the Sherman Oaks rental facility, and he took steps to help me make the best of a bad situation. I was grateful and relieved to be provided with proper service.

The staff who met me when I returned the vehicle were also professional and friendly.

I am still extremely unhappy with the mess UHaul made of my initial reservation, along with the way it was handled and the time/energy it cost me, but I cannot blame the staff at Northridge -- they were professional and took good care of me.

Sanish S.

I recently had a fantastic experience with Uhaul, thanks to Alex at the Northridge location. My original reservation was for a 15' truck, but Uhaul's traffic control changed it to a 10' truck, claiming there were no 15' trucks available in the area. This was a major issue as I had booked a week in advance for a one-way move and needed everything to fit in a single trip.

When I arrived at the Northridge location, I explained the situation to Alex. He took the initiative to call traffic control and managed to secure my original 15' truck reservation. Not only did he go the extra mile to resolve the issue, but he also ensured that the price was matched to my original reservation, which I luckily had on hand since it wasn’t listed in the order confirmation.

Because of Alex's dedication and effort, I was able to move everything in one go without worrying about leaving anything behind. If you're planning to rent a Uhaul, I highly recommend the Northridge location—especially if you're fortunate enough to be assisted by Alex. His excellent service made all the difference!

Tisha J.

This Uhaul location on Parthenia in Northridge is truly the best. It is well run and organized and it’s the only location I go to now for equipment