TownePlace Suites Monrovia - Monrovia, California

Victor Lim

I would like to express my huge disappointment with my recent 6 nights stay with TownePlace Suites Monrovia from Dec 08 to Dec 14.

As a Marriott Bonvoy Lifetime Gold Elite member who has registered for Marriott Promotion of Premium Rooms & Suites Await (Stay 2+ nights in a premium room or suite), I requested to TownePlace Suites Monrovia for my family holiday as I am traveling with 2 kids, to be place in connecting rooms or their corner rooms.

Instead for the past entire duration of our stay, my kids and us are given rooms separated by at least 4 rooms apart - beginning and end of the hallway.

This has created many inconvenience for my family and with my kids informing me that they were scared and could not sleep well at night.

To add on,
- Your laundry room is disgusting. The washing machines are stained with detergent powder both at the drum and detergent compartment.
- There is no drinking water provided.

I am not sure why I even bother to stay with Marriott properties when being a Lifetime Gold Elite member offer ZERO privilege and ZERO advantage!

I have another 3 more stays with Marriott properties in December and I am now considering switching to other properties.

Upset and disappointed in TownePlace Suites management.

Update: Poor service recovery by the hotel management. However, Marriott Bonvoy did offer some compensation points.

mike spurlock

Terrible stay. Upon arriving was told there was no water. Had only cold for a couple of hours and then no water at all. Got hot water around 10:30 the next morning when getting ready to check out. We were in town for a memorial service for a relative after driving five and a half hours from Arizona. Checked other hotels but everything was booked so was forced to stay at the Marriott. Asked the young man at the front desk for some kind of compensation for the inconvenience and after asking his manager was told that they would not charge me if I left. I would stay away from this hotel especially if you are a elite member. They don't care anything about you.

cristiano de paolis

a $600 reservation turned into a $1000 bill. Management not returning calls or emails.

I would not recommend this hotel unless you want to pay 40% more than your reservation without any customer service options.

Sean M

Reasons we chose this hotel: |Dog friendly (with fees of course) |Safe walking distance to downtown and restaurants |Clean room with 2 queen beds and mini kitchen |Good hot breakfast |Friendly staff and attentive housekeeping staff (ask for your extra towels early on). |Overall, great stay. We’ll probably come back if we’re in the area again.

Sierra Bolanos

My husband and I have been Marriott members for many, many years and I have never been treated so poorly than I have at this Marriott. There is no room service, which whatever I know hotels are moving away from daily service, but what upset us the most is that they refused to do a towel refresh and wouldn’t give us more than 2 towels, despite having 4 people on our reservation. There is nothing anywhere to tell us we had to reuse our towels or not be able to get new ones. “It’s our policy” It’s never been ANY other Marriott’s policy to not refresh towels. Why is this one different? Their breakfast is horrible. Had to wait 15+ minutes for them to refresh the food several times because there was so many people waiting. Would not stay here again.

K. H.

I will never stay here again. I’ve stayed a few times and the room is “eh” but continued to stay because I THOUGHT I was safe and my Husband felt I was safe there while he was hospitalized and I am alone. I have never felt so damn violated as I did today. I called the front desk at 10:30 am and asked for 30 minutes more as my laundry would not be ready before check out. I went to the laundry room at 11am. My key did not work, and someone let me in. I went to my room with my laundry where I had left all of my belongings and sensitive items. Purse, money, apple products, purse wide open and phone. Things of that nature. I was promptly locked out of my room with those things in there. I tried with furry to get in. Went back to the desk. They gave me a new key. We did this 4 times. It was obvious I was trying to get in my room. My room was near the front desk on the floor level. On the 4th time, the front desk person walked back with me because at this point I was very upset my things were in there. As soon as he let me in, some weird man I’ve never seen before comes walking about of my room. With all my personal belongings. I said WHAT ARE YOU DOING?! He said oh sorry, I was checking departures. Um no. You heard me trying to get in. Why were you in there for the 4 times it took me to get in? Why didn’t you answer the door if I was clearly trying to get in? Why were you in my room if the front desk knew I was late check out? I feel incredibly violated. I feel targeted because I stay all the time buy stuff from the lobby and have a nice wedding ring and nice things, I feel like they targeted me. I told the lobby as I was leaving I feel violated and it made me gross that they did that to me. I no longer feel safe at your hotel. I will never stay again. And I swear if I find anything missing MARRIOTT WILL BE HELD RESPONSIBLE. sickening that I can’t even leave a room for 10 minutes without being taken advantage of. They should be ashamed. I was a loyal repeat customer. I will never stay again.

Deanna Hubler

This place is a choice place to stay. The breakfasts are the best I've ever experienced. And the staff are all very welcoming. Walkable distance to the farmers market that Monrovia has every Friday. All around pleasant stay for the 30 days that I was there. The only thing I suggest, if u want to have a parking spot is to be here before 8pm. Because the parking gets packed. Others must love this place too!

Bernadette Lamb

I thoroughly enjoyed my stay at TownePlace Monrovia. The staff were so welcoming and extremely helpful. I was experiencing difficulty setting up my FireStick TV, and they sent someone up immediately to assist. The rooms have a decent amount of storage, even in the studios. It was very clean and centrally located to lots of good restaurants and shopping!