The Watermark at Napa Valley - Napa, California

Lynne H.

My mother has been living and thriving in The Gardens at Watermark Napa Valley which is their memory care area. They care for those with Alzheimer’s disease and dementia. I have been so pleased and thankful for the loving care and support my mother receives. The staff are friendly, patient and engaging. They encourage my mom to participate in the many activities they have. It is very difficult to have a loved one living with Alzheimer’s disease. The staff have helped support me as well as my mom. I am forever grateful for their compassionate care.

Alex H.

From the moment we began considering Watermark Napa Valley for my grandmother’s new home, the staff there made an indelible impression on us, proving that this is not just a place to live, but a community to be a part of. Vanessa, the Sales Director, was not just helpful; she was a beacon of support, guiding us through every step of the process with empathy and expertise. Her thorough understanding of our needs and her ability to address them exemplifies professional excellence and personal care.

Patti, the move-in coordinator, was nothing short of exceptional. Her meticulous attention to detail and her warm, engaging approach eased what could have been a stressful transition. Patti went above and beyond, ensuring that every aspect of my grandmother's move was smooth and that she felt welcomed and at ease from the moment she arrived.

The entire team at Watermark Napa Valley deserves accolades. Each staff member we interacted with was top-notch, displaying an unparalleled level of commitment to the residents' comfort and well-being. Their genuine care and dedication are evident in every corner of this beautiful community.

The facilities themselves are immaculate and beautifully designed, matching the high quality of service provided. My grandmother regularly tells us how the wellness staff make her feel like royalty. It's profoundly comforting to know she is in such good hands.

I cannot imagine a better place for my grandmother to live. Watermark Napa Valley isn’t just a residence; it’s a place where she continues to thrive, surrounded by a caring, professional team that truly feels like family. Thank you, Watermark Napa Valley, for giving us peace of mind and my grandmother a place she proudly calls home.

Renee R.

My father moved into The Watermark the day the facility opened in 2020. The environment, amenities and personal care he received lived up to our expectations. His initial residence was a beautiful one-bedroom apartment situated in the independent living section where he had access to delicious meals, social activities; even an on-site salon where he could get his haircut. Later, when he needed the services of memory care, the staff made the transition to "The Gardens" absolutely seamless. I can't say enough about the compassionate, kind and attentive team who cared for him until the very end. They became part of our extended family and always kept us apprised of any change or situation, and provided the thoughtful guidance we needed to address his personal and healthcare needs. This is a wonderful place for seniors of every stage of life, with genuine, dedicated team members who will help you rest assured your family member is well-cared for.

Wendy B.

We recently moved my mother into a beautiful one bedroom apartment in the Watermark Assisted Living facility. Mom was resistant to the move and Vanessa went above and beyond meeting with all of us for over 3 hours! Her obvious expertise, knowledge, and compassion provided reassurance both to Mom and to us.
The move went as smooth as it possibly could have with Dominic the move-in coordinator responding quickly to all of our needs. He also went above and beyond as I peppered him with questions via text!
Rae, the IT coordinator likewise helped us navigate a tricky phone transfer and stuck with us until (after many phone calls), it was finally completed.
We’ve all been so pleased with the quality and variety of food. The wait staff is always cheerful and made a point to quickly familiarize themselves with Mom’s favorite items on the menu (ice cream!).
The Wellness team has been so caring and ready to adapt to mom’s specific needs and also provided reassurance to ME when I was feeling anxious about her transition.
I would be remiss not to mention Kendal and the wide array of activities available every single day. The New Member Welcome Dinner was a huge hit with Mom and she is looking forward to the upcoming holiday choral event this week.
We have been frequent visitors and it’s apparent that the friendly and welcoming culture of the Watermark Community starts at the top. Even in the first few days, it was not uncommon for Mom to be greeted by name when passing staff in the lobby or hallways.
The common areas are beautifully decorated, immaculate, and our son was especially impressed that it “doesn’t have that old people smell”. LOL.
We feel so lucky to have Watermark here in our hometown! Highly recommend.

Leslie A.

Rarely do I feel compelled to leave a review but I just love this place. They have asked me to come many times to take photos of their events. It is always such a pleasure! The staff are incredible; so attentive and kind! You can tell they really love all the members and gosh do the members love them. Every event is just outstanding and the food is exceptional, every detail thought about. I'm always blown away and utterly shocked this is a retirement community.
I hope one day I am lucky enough to live in a place like this. A loving community full of joy and fun.

Rebecca H.

Our Company has been working together with the Watermark since they opened to provide the best care possible for our seniors in the community. They are always a pleasure to work with. The staff is attentive and you can tell they truly care about their residents.

R R.

I can’t begin to say how happy I am with the Watermark community. After doing extensive research, I decided that Watermark was the best place for the next chapter of my mom’s life. For her, it was a leap of faith that she was making the right decision. She moved from the East coast, sight unseen, but when she entered her apartment she literally cried with joy. Her unit is bright and clean with 10ft ceilings, and a modern kitchen and bathrooms. The facility is beautiful and the staff is warm and friendly. My mom needs help with everyday activities and she’s come to rely on the helpful, competent staff that provide her with the support she needs and a sense of stability. Her daily gourmet-quality meals are prepared and offered at one of several restaurants onsite. Perhaps the best outcome of her move to Watermark is the new found friendships she’s developed. She participates in daily organized activities which have raised her spirits and given her a new lease on life. I am so happy too that they provide transportation services to her many doctor visits as well as shopping excursions. Overall, her transition to Watermark did require a period of adjustment, but she now feels at home and I can breath easy knowing she’s happy and safe. Thanks to everyone at Watermark!

Elsie V.

A few weeks back I had a wonderful evening at the Watermark. It is immediately clear this is not your average retirement community. The staff was sweet, the food was a grade above and the community is beautiful. Thank you so much for a wonderful evening.