The Paloma Resort - Cathedral City, California

Victor P.

Muy delicioso

sh C.

2층 객실에 3박했습니다. 원베드룸이었는데 옷장이 넓어 짐 정리하기가 편했고 거실도 넓어 좋았어요. 청소상태도 좋았고 수건도 요청하면 바로바로 교체해주었어요. 수영장은 사용할 시간이 없었고 헬스장은 사용했는데 작지만 기본운동하기엔 괜찮았어요. 저희방 거실에서 보는 뷰가 아주 좋았어요. 주택가에 위치해서 차가 꼭 있어야 하지만 조용하고 좋았어요. 컬러플하고 예뻤던 호텔입니다.

frolic C.

I wish I could say my stay at The Paloma Resort was enjoyable, but it was honestly a nightmare. The biggest issue? The AC barely worked. The room was uncomfortably warm, and despite multiple complaints, nothing was done. We were told maintenance would “look into it,” but no one ever showed up. Sleeping in a hot, stuffy room completely ruined the experience.

On top of that, getting basic necessities like towels and toilet paper was nearly impossible. We had to call the front desk multiple times, and each time, we were either ignored or given empty promises that someone would bring them “soon.” Hours would pass, and still nothing. At one point, we had to go to the front desk in person just to get a single towel.

To make matters worse, when we tried to speak to a manager, we were lied to repeatedly. Every time we asked, we were told the manager was “not available” or “off-site,” even though we later found out they were actually there the whole time. The staff clearly didn’t care and just wanted to avoid dealing with complaints.

For the price they charge, this level of service is completely unacceptable. I would never stay here again and definitely wouldn’t recommend it to anyone looking for a relaxing, hassle-free getaway.

Robert M.

We left LA in a hurry due to the recent wildfires. The Paloma came up in my hotel search for the Palm Springs area. What a wonderful place. The rooms and grounds are really beautiful, new, fresh and clean. The pool area is delightful. The staff was so friendly and accommodating, especially during what was a chaotic period. The price was also very reasonable, especially given the quality of the property. I would stay again and recommend to anyone for a visit to PS.

Eddie F.

🚨Terrible Experience – Do Not Book Here!

I had an awful experience at this resort due to their terrible customer service. From the moment we arrived, it was a disaster. The air conditioning in our room was not working, and despite multiple requests for it to be fixed, no one ever showed up. The manager showed zero consideration and refused to move us to another room.

To make matters worse, the next day, both of our room keys suddenly stopped working, and we were locked out for over 30 minutes. No explanation, no urgency—just more frustration. On our last day, I asked for some sort of compensation for all the inconvenience, and the manager told me I “should expect a half refund.” That refund never came. I called multiple times to follow up, but every time, the front desk made excuses, saying there was no manager on duty.

This resort clearly does not care about its guests, and the customer service is beyond disappointing. Save yourself the headache and DO NOT BOOK HERE! 🚨

tabitha L.

Needed to escape LA for a couple of days & this resort didn't disappoint. it was really nice to be escorted to our room when we checked in as it truly is a maze in there at first! everyone was so nice & friendly. we stayed in the palm desert suite - there was SO MUCH ROOM for the two of us. you could choose to be social & sit on your front porch patio or stay secluded & hang on the back patio. the bed was super comfy but grateful for the extra blanket ('winter' in the desert). agreed that it gets really bright once the sun is up - so bring eye masks if you're bothered by that. the furniture is really nice & comfy too - plenty of seating areas to choose from. the bathroom is massive & the door quietly slides shut - so no waking anyone. the wet bar area was nice to have (the large Keurig was perfect!!) and it also comes with a fridge.|their onsite restaurant is fantastic - sol y sombre. they were super accommodating & we loved everything we had (you need to experience the costillas de cerro sin hueso con cakes de polenta - that flavor bomb is not to be missed for the meat eaters, the croquettes de champion were fantastic as well as the caesar salad & calamardo frito). their drinks were fabulous as well. we had the canary lane & a top shelf margarita.|the poolside menu had quite a bit to offer too. we enjoyed the pan con tomate, burger & yuzu citrus salad the following day. don't forget the passionfruit spritz! the pool was great - open 24 hrs is rare & awesome to have (altho the pumps shut down at 10p) so it was nice to hang in the jacuzzi on the late side. they also offer a pickle ball court, putting greens & I believe bocce ball? there's also bikes to use - which we didn't take advantage of - but next time! perfect stay in cathedral city. we also checked out Alice B for dinner - that was pretty divine. and made a stop at PS Air - fun speakeasy that had a great live show with Dez & Eddie doing all the fun disco hits. |thanks for a great getaway Paloma resort!!

Charlie L.

We stayed at the Paloma for 5 nights and enjoyed our stay very much! The rooms were very spacious, big bathrooms with a nice big closet. The bed was hands down one of the most comfortable hotel beds I've ever slept on. The place was spotless, the pool and lounge chairs were very nice and clean, plus the gym was a nice bonus.

We recommend using the bikes! We biked to downtown (took us about 30 mins) but with the help of Google maps it was a great adventure and saw things we probably would've missed driving, so that was a plus!

Cameron S.

Maybe we caught them on a bad week, but this hotel is so close to being great but I found myself constantly bothering staff for little things.

Pros:
Layout is awesome. The aesthetic is super cool. Bungalows are nice. Location is nice and quiet.

Cons:
Electrical fire meant no bar/restaurant for the weekend we were there. Had to get maintenance guy to come out and get power in one of our rooms. Jacuzzi stopped working and they couldn't fix it. Our room was near the pool and the music didn't stop after 10 and when I called to ask them to turn it off they said they were trying to figure it out.

This feels like a place that had alot of money and thought into the initial design and creation of the place but is really falling behind on maintenance.