The Carlotta, Ivy Signature Living - Palm Desert, California

Kimberly A.

My experience with The Carlotta Assisted Living for my Spouse has been very positive.
This community not only cares for the residence. They also care for family members….” Who’s Taking Care of the Care Giver” in my opinion is part of Carlotta philosophy. Frank Cervantes as well as other directors, made the transition of my spouse into The Carlotta a smooth transition. The team members in assisted living are very pleasant and informative. My spouses echos
my thoughts. Today he told me “staff are very patient and nice to me”.

KRISTINA L.

I toured with my mom, Frank gave us the tour. He was very professional and informative. The Carlotta was beautiful inside and out. What amazing service from beginning to end. We were very impressed.

JudyQ B.

What a wonderful experience today was when taking a tour with our dear friend looking for a new chapter in her life. She needed this warm and personalized greeting so badly. Thank you Frank for making this a perfect day, and we look forward to many visits and all the welcoming smiles and attention that you and your staff offered so freely! Your company is very lucky to have such a wonderful caring team!!

Fifi B.

I had one heck of an experiences at the Carlotta in Palm Desert with Frank, one the best Rental managers that I Ever ran across.
He was extremely friendly, patient and helpful
he was enthusiastic and proud to show off all the amenities of the property . He allowed me to feel comfortable to ask questions and he was spot on with answering them right of way.
He made me feel at home even before being at home that alone was a treat.
I think that Frank is an asset to the Carlotta.
Fifi Penny

Nicole P.

If I could create a title for this review it would be…”Residents Will Find a Lotta At The Carlotta”. From the moment I walked in with my mother, I was in awe of the gorgeous lobby, cleaned to perfection, adorned with beautiful fresh flowers and a surprising welcoming sign on a table in the foyer, personalized with my name (such an amazing and thoughtful touch)! Marketing director, Joe took us on an unforgettable tour after taking a considerable amount of time getting acquainted with my elderly mom. He was also very accommodating, giving us ice cold Fuji Bottled water to help quench our thirst from the triple-digit heat. My mom admired the gift box with the blue ribbon, which happened to be enormously-sized cookies 🍪…’she asked and she received’😀. We were told that residents can look forward to feasting on a variety of delicious food and cookies! Future residents can expect a spectacular tour of the amenities: the amazing restaurant /dining room and a view of the three-course menu; there was an adorable table decorated in celebration of a resident’s 98th birthday! We met friendly residents walking by, one stating how amazing it is to live at The Carlotta as well as another resident walking “getting her steps in”, with Joe proudly noted that she was 96 Years Young!! Our tour ended with looking at a studio apartment. The studio was nothing short of amazing and spacious; I can’t imagine how the one bedroom apartments and the casitas look at The Carlotta. The tour left me feeling as though I wish I had the opportunity to live at The Carlotta myself; but due to my age, I have another twenty years! If you are 65 years or older or have a loved one interested in independent or assisted living; don’t hesitate to call and schedule an amazing tour today-you won’t be disappointed!

Michelle T.

I’m definitely not impressed with the springs at Carlotta. My grandma is there currently and I’m disappointed on how this place is ran.
No one returns my call, I have reached out to Lilly many times and not gotten a call back. Several things have been needing attention and I can’t get in touch .
A lot of people work there but no one can seem to really give guidance or answers!

The cna (possibly Veronica) is extremely rude.
They ignored my grandma on many occasions I’ve witnessed it. They get easily annoyed .my Grandmother asked for specific ice cream, they brought her something else, my grandma requested what she asked for and she completely ignored hero spoke up and she ignored me too. Disrespectful.

Anastasia is one of the few who listens and communicates with you, but even when she forwards your concerns no one gets back to you.

This place is very unorganized. My grandma gas needed a hand soap refill in her bathroom since got there and they don’t refill it, they gave small toilets and if you need a commode you have to beg for it it get pt to write a order for it! Crazy.

The food is not the greatest and if u ask for something different they give attitudes.
I have seen it all.
They do try to get you out of the room for dining which is nice, and have many activities.

One of the pts Vicky is such a sweetheart. I will say. They do keep the place clean. But be sure your stuff is labeled cause you don’t get it back or they’ll misplace it. My grandma has had several things gone from her room. Her container of chocolates, her brand new eye drop pack, moisturizer.. random things gone.

If your loved one needs to go to the drs you have to arrange it yourself and take them! Ridiculous.

In comparison to bay shore in Rancho mirage and the springs. I’d recommend there.

Paula D.

I have a close girlfriend who moved in a year ago. Nice people who care. Food is wonderful, the property is well kept, activities are plentiful and staff is attentive

Joann J.

The Carlotta is the best place in the valley and has met my needs as an older person. The staff is kind and complies with requests. The food is good, although the latest menu change at CC's is disappointing as it no longer provides some of the favorites. If I had it to do over, I would choose The Carlotta.