Oakmont of Novato - Novato, California

Barbro G.

Navigating the world of assisted living is a very difficult experience.
Working with Liza has made taking the next steps in my mom's life more comfortable.
Liza really listened to our concerns and took the time to carefully help us through the process.
We were so very grateful to have Liza in our corner so knowledgeable and empathetic.
She has been incredible to work with and when I email or call her she always gets right back to us.
Thank you Liza for going above & beyond to help us and we appreciate how much you truly care.

TINA P.

First of all, I want to thank Liza for making what we thought was going to be a terrifying experience a positive, and dare I say happy experience in a new chapter for mom. She showed amazing passion, expertise, and compassion in her guidance as she helped us chose the best plan our mom. The facility is beautiful and has amazing amenities but Liza was the deciding factor! Thank you!

Mariya S.

What a lovely facility and staff. A special thank you to Liza for the time she took listening to our concerns and making a new chapter in life feel a lot less scary. We never are really prepared to consider our loved ones needing more than what we can provide. So thank you again for helping us shed guilt, fear and all those emotions that held us back from choosing what is safe. We look forward to seeing you again soon. Thank you also for the goodies.

Kelly F.

My L.O. Lived here, they are all for profit. They spend all of their money on a beautiful building, on marketing, and on a decent chef. Don’t be fooled, both the assisted living community and the memory care Traditions have awful care. Untrained care staff, horrible communication, medication mishaps, unsafe environment. The turnover rate is as ridiculous as their care costs. Save your family member and do not place them in this building. Look online at the department of Social services to see valid and substantiated complaints for yourself.

Chris C.

I cannot say enough about how beautiful the new location is, and how wonderful Vanessa and Melon are to work with. There are so many factors families weigh when figuring out the right time and place for their loved one to move to a residential care community. Vanessa has a wealth of knowledge in this area, and over several months provided a ton of guidance on all aspects of this transition - she was totally patient and always accessible. The new facility feels like a high-end Wine Country resort - lots of natural light with walls of glass opening to the beautiful gardens - just really well put together. Great job on both caliber of the team and quality of the new community.

Jessica P.

Oakmont of Novato went above and beyond welcoming us into their establishment. We had a thorough and very well thought out tour followed by a mouthwatering offering of top notch appetizers and beverages all beautifully arranged in the lounge. Not to mention we each received a “Thank you” gift bag filled with delicious Oakmont-made biscuits and pineapple chutney. A special thanks to Liza and her great staff! We hope to return again soon. Our very best, MHCA (Marin Home Care Association).

Gopika

Me and my husband had a tour booked and confirmed for this morning. After receiving a confirmation email from them and having 2 additional followup calls with their team members to discuss the protocol for touring, we arranged our schedules and drove to Oakmont.

We arrived and called the front-desk letting them know we're doing our rapid tests. They said they booked 2 tours at the same time, but to do the test anyways and come in after. While finishing our rapid tests, one of their tour directors came outside and up to my window to tell us we could not tour AT ALL–not today, not any day.

We completely understand that scheduling issues happen. Instead of asking us if we could wait, or come back another time/day, she said their waiting list was "so full, completely full, very backed up" that they would not be able to accommodate us. I hate to think this was discrimination but it felt like that. She did not ask us anything about our situation or apologize for any inconvenience they caused us. Instead she told us to go to another Oakmont location as "they should be wide open." We used two of our at-home tests which are difficult to access at the moment for this appointment. It's shocking how unapologetic and dismissive she was.

They made a terrible first impression with us. We will not be considering this or any Oakmont location.

jane W.

Wonderful facility in a good location! Large rooms, high ceilings, lots of big windows provide more space & light than competing communities. Tour was thoroughly informative - Vanessa is extremely knowledgeable, patient, kind & friendly. When it's time, here we come!