Noe Valley Spa - San Francisco, California

Will C.

Great little local spa! We can all see it’s no frills, but for the price point it’s incredible value 🙂 I’ll be coming back

Emily P.

My favorite spot to visit in the city when I come to visit! I get the best massages here. I feel so much better afterward like all my knots and stiffness is gone. I prefer doing the hot tub first to loosen up.

Mobfia

Carlos is a great guy very personable and amazing customer service clean clean clean and absolutely private. Private 🚿 and sauna great place to relax 😉

Darren

be warned they’re closed until 1/7/22

i’ve heard good things about the spa.. but unfortunately never got to find out. they’re currently closed for spa repair until the 7th. but never called me to let me know, so I showed up and found this sign. i’m disappointed because I would expect some sort of communication if possible. they may not have taken my phone number when I made the reservation but I think that they should. l plan go to back when they’re open

Steven S.

TLDR: I just got the worst massage of my life, with a masseuse who didn't listen to my feedback, checked her phone's audible notifications multiple times during the massage, and then when I tipped her $10 out of sheer pity, DEMANDED a higher tip.

I should have been wary at the price of $170 for two massages and an hour in the private hot tub, but I wanted to believe. The hot tub was fine, but immediately after that, everything went wrong. We were taken out of the hot tub, even though they were not ready to proceed with a massage. They didn't have a waiting area, so they put us in a different massage room to wait, and we were not offered any water throughout our 2 hour experience. I was then escorted to a massage room where I started to undress. The masseuse knocked on the door after about 20 seconds, and I was not ready. I said "just a minute" and jumped under the sheet, when she proceeded to immediately enter the room without my consent. She was wearing a mask, which I do appreciate. Then the massage began - she did not ask me if I had any injuries or sensitive areas to avoid (I do). Her movements were so fast and careless they were creating uncomfortable warm friction on my skin, despite using too much oil. Her reckless speed also caused her nails to accidentally dig into my skin several times throughout the process. Over the course of the massage, I tried to give feedback at least 3 times, which were all ignored. Once was when she put the hot towel on my back and I said it was "too hot" and she repeated "too hot?" and laughed, and kept rubbing it on me. I want to believe there was a language barrier, but she literally repeated the words back to me - did she think I was joking? Her English was sufficient enough at the end when she demanded a higher tip, but we'll get there. A few minutes in, her phone made a loud, audible "ding", and she left the table briefly. I assumed it was to embarrassingly turn her phone on silent, but then it dinged again a minute later. She stopped again, and this time she did turn it to vibrate, but then she put it on a hard wooden surface, and I heard it vibrate loudly no less than 6 more times throughout the massage, and in most of those instances, she briefly stopped the massage to check it. Throughout the massage, I was waiting, hoping that she would do anything that actually felt nice, then I could tell her to just "keep doing that". Finally it happened, and I asked, but once again my feedback was ignored, and I spent the entire massage thinking that if I wasn't so embarrassed, I would actually prefer to just get up and leave. When it finally ended, I generously gave her a $10 tip because I'm not a monster, and then she rudely demanded more. I tried to decline, but she insisted - the receptionist was present for part of this interaction and agreed with her. I angrily gave her another $10 and immediately walked out. My girlfriend got a massage from a different (male) masseuse and said it was "fine", so if you do go, you can request a male if you don't want to roll the dice on getting this terrible masseuse.

Danny D.

BEWARE. READ THE LOW STAR REVIEWS!!!
[Response added to owner]

Not a legitimate establishment. Went for the Hot Tub & Massage combo for $170. Almost the entire facility is deteriorating and not fully clean with staff who have never taken a massage therapy class.

The hot tub was stained yellow and had ants around it. The floor to the hot tub, sauna, and shower was cracked and filthy, knowing that people have to be back there barefoot. The shower was filled with spiders and webs and had what i imagine was black mold on the inside.

Massage was the worst I've had. The woman, as nice as she was, was untrained and kept massaging my bones, my spine, tailbone & ribs. She was all over the place with no system or routine and used WAY too much oil /cream. When she was using her elbow to massage my buttocks, she went inwards towards my area rather than out to the muscles of the leg. I was about to stop the rest of the service when 45 minutes into the 1hr service i was told we were done.

Afterwards, i tried explaining everything to the young lady at the front desk, awkwardly while the massage lady came down to hear what i was saying, and requested a 50% refund and I'd still leave a tip. I was told nothing i said happened and that they're a respectable business who has been around "for a million years".

Response to Owner:

Thank you again for telling me what happened during my time there didn't happen. You have to understand people try things. Not everyone will give up the minute 1 thing goes wrong. I went to the hot tub and it was not as clean and well kept as expected. I tried it, didnt like it, but wanted to continue to see if the massage might be good.

The woman who did my massage was not good. She had no technique, she had no routine & she massaged places she shouldn't have, such as on bones and in places too close to genitals. As i told you face to face, I AM NOT CLAIMING THAT IT WAS SEXUAL OR INTENTIONAL! It was just a bad job, almost inexperienced. It felt like it could have been her first week the job. She asked me if i was okay, and yes, i was ok. She did not ask me if she was doing a good job, or if she was using good pressure, or if i was comfortable. What she gave me was neither a swedish massage nor a deep tissue. She just rubbed, elbowed and pinched random areas for 45 minutes.

Yes, i was unsatisfied, and yes, i asked for half my money back, and i said i would still tip. You said you couldn't do that cause then you couldn't pay your workers. That is poor management and business operation. If you gave me the refund you should have taken the loss and still paid your workers. Please just use this as a learning experience and attempt to fix the issues that i and several other people have brought up here.

Maryann H.

We went on a chilly day & the massage room wasn’t quite warm enough yet so it took some time to be comfortable. I did like the open air hot tub experience though

Freddie H.

This is local for me. It's great to go and soak in hot tub to relieve sore muscles. Employees are always nice.
Private outdoor hot tub, sauna room & shower.
Place is a not a fancy spa place as it is dated from being there for so many years. This does not bother me at all.