Laurel Heights Senior Living & Memory Care - Moorpark, California

Kerstin Litvak

I cannot express enough gratitude for the incredible care my father received at the memory center of Laurel Heights Senior Living & Memory Care in Moorpark, CA.

From the moment my Dad arrived, the staff treated him with kindness, respect, and compassion. The atmosphere felt warm, welcoming, and truly like a home. The center is designed in a way that makes residents feel comfortable and safe, with cozy common areas, beautiful outdoor spaces, and a peaceful environment that fosters a sense of community. They truly go above and beyond to engage with the residents, creating meaningful connections through various activities and interactions. Every day, there’s something new for the residents to look forward to, whether it's group games, music therapy, arts and crafts, or outdoor walks. The center also encourages social interaction, which was so important in keeping my loved one active and involved.

Every team member, from the caregivers to the administrative staff, was dedicated to ensuring my Dad's comfort and well-being.

Carthel Mercado, who is the director of the memory unit was available at all times, day and night, answering texts quickly, she would send me pictures of my dad, I always felt he was in the best of hands!

As my father's health declined, they provided not only excellent medical and personal care, but also emotional support to both him and me. They were attentive to his needs, always patient, and treated him with dignity during every stage of his journey. It was clear that they genuinely cared for him as an individual, not just as a patient.

Their thoughtful attention, along with their efforts to create a warm, welcoming environment, gave me peace of mind knowing he was in good hands. I will forever be grateful for the love and kindness they showed him, making his final days as comfortable as possible. I couldn’t have asked for a better environment, and I am deeply thankful for all that they did. I highly recommend Laurel Heights for anyone seeking memory care for a loved one!

Attached are two of the pix that Carthel sent me of my Dad 🙂 - he passed away just before his 97th birthday!

Stacy Overland

Well I'm glad the other people had a good experience. We did not and have moved on thankfully after 8 months. The place is beautiful but it stops there. Check your invoices. Personnel is overwhelmed and understaffed. The "administrators" are always in meetings, out, at lunch or who knows. Our mother lost 10 pounds in 8 months and she has since put some back on at her new place, so what was that about. Have to ask questions to find out what's going on but we didn't know the questions we needed to ask. When we did get a response they were typically defensive and unsubstantiated. It's easy to blame a resident in memory care for things not going smoothly. I think most of the staff are unqualified for their positions. Everyone is very nice as long as you don't have an issue. I question whether these reviews of 9 months ago would be the same now. They are only partially filled and can't handle the responsibilities they promised, so very curious how and if they become full what that will look like. Would not recommend a WellQuest/Gallaher property.

Shelley Jensen

About a year ago, after my mom’s husband of over 50 years passed away, I decided to move her down to Southern California near where I reside. With 2 granddaughters living in nearby Moorpark, somewhere in the Conejo Valley seemed perfect. However, after several exhausting visits of other assisted living homes, Laurel Heights was far and away the best facility in the area.

Jill Waters, Laurel Height’s very knowledgeable marketing director, escorted me on a tour of the gorgeous grounds, the wonderfully appointed apartments, and introduced me to the most friendly staff of people who obviously enjoyed working there. I saw right away that the employees of Laurel Heights genuinely cared about the people living there.

Ms. Waters was incredibly professional and made me feel extremely comfortable. Without “pushing”, she guided me through the different kinds of care available, the very competitive pricing structures, as well as the many weekly activities that are offered to the residents. And that’s not to mention a tasting of the very delicious food that is freshly prepared and served 3 times a day! And the best thing is, Laurel Heights is located in the beautiful city of Moorpark, close to everything, and of course her 2 loving grandchildren.

It can be a difficult time when trying to find a home for someone you love. And there are a whole lot of choices out there, which doesn’t make it any easier. But I found my place for mom, and it’s Laurel Heights. You should check it out first…ask for Jill Waters.

Denise Griffith

What a wonderful find for my mom, who has dementia. She required a higher level of care than we were able to provide at home, so we researched many assisted living, and Memory Care facilities in the area. She has never been happier, and has many enriching activities with her friends there every day. Her room is spacious, and beautifully decorated. The menu is varied, and my mom raves about all the choices! The staff is warm and inviting, and our family members all enjoy visiting, and participating in the fun activities. I’d love to compliment those wonderful people who tend to my mom with such care; including Carthel, Ella, Mayra, Clarissa, Stephanie, and Yalen. I highly recommend Laurel Heights for your loved ones!

James Howland

I’ve been looking at Laurel Heights for sometime now trying to find the best place for my Dad. He’s a real “foodie”. They have a new Chef there named Israel. I came for a lunch/tour. We were totally impressed with the food and the community!

Craig Robbers

As of yesterday, both my sister and brother are residents of Laurel Heights Memory Care Center. My sister became a resident in August 2023 and my brother just yesterday. I am always amazed at the staff all knowing my name as I enter the building or walk down a hallway. The staff take fabulous care of each resident and always with a smile or a hug. The directors doors are always open to family and friends of the residents. What a wonderful find here in Moorpark! Bonnie Robbers

Antonio Abonze

Laurel Heights is an excellent program for those loved ones who need extra care in life. I am astounded at the loving care they have provided for my dear Grandmother. The staff here are extremely attentive and kind they go out of their way to make sure the people living here are well taken care of. Thank you

shawna manis

Our mom has been residing at Laurel Heights Traditions (Memory Care) since January 2023. This review is regarding the Memory Unit specifically. Mom loves this place. They allow her two cats to live with her, which makes all the difference in her happiness. The staff are loving and caring. They encourage Mom’s participation in the daily actives that are provided for the group. Mom has her favorites: the weekly bus outings, movies in the on-premises theatre, interactive games on the “Ren Dever”, live music performances, art and crafts, sing-a-longs on the IN2L big screen, and visits from the pastor and pet therapy dogs. The facility is beautiful and well maintained. The memory care unit has its own dining area, with a tranquil outdoor patio and garden. Mom has made friends here and feels safe and cared for by the staff. We too have come to know the staff and work closely with Carthel Mercado, the unit’s director, who helps us immensely with supporting Mom as she progresses through her Alzheimer’s disease. Carthel also ensures Mom’s medical needs are taken care of by the very attentive and professional medical technician team. We feel fortunate to have found a memory care facility that takes care of all of Mom’s needs and communicates regularly with us. We, including Mom, strongly recommend Laurel Heights Traditions (Memory Care Unit).