Hilton Garden Inn Temecula - Temecula, California

Jose Perez

Muy mala experiencia, si es posible, escojan otro hotel.

Scott Wilson

After having a disappointing stay the previous night at the Embassy Suites in Temecula, we booked in to the Hilton Garden Inn a couple of minutes drive away. What a difference between the two hotels. Both part of the Hilton group. Overall a positive stay with a few small negatives.
The hotel and our room was reasonably new, clean and modern looking. Staff were friendly and helpful. The hotel is perfect if you are bringing your dog. They charge a non refundable 75 bucks for the night and you get a doggy gift back at check in. We were in room 230 . It was a nice room but its location in the building wasn’t great. Next to the ice machine, elevator and laundry room. We got a lot of foot traffic going past our room. Not great, especially if you have a dog. Somebody was playing music in the corridor at 6am. Bit rude.You could hear the elevator door ping every time it opened. Room 230 is close to Jefferson Rd and does get a bit of traffic noise. The shower was fine with a decent water pressure. Breakfast was nothing special, just okay. What we liked was that we were allowed our dog with us. Some places ask you to eat outside if you have a dog with you. We ate away from other guests as some people can be a bit funny about pets in eateries, which I understand. The reception and bar/restaurant area is bright, spacious and has plenty of seating. The hotel has a small pool with a nice looking courtyard to hangout.
Parking was $10 per night in an underground garage that has an elevator.
Overall a good stay, in a hotel that’s near old town Temecula and straight onto the 15 if you’re heading to San Diego. We would stay here again but not in room 230.

Anastasia Zl

The hotel has its pros and cons. I appreciated the spacious lobby area and the fact that they were accommodating while our kids played around—especially the energetic 7-year-old from the soccer team! The rooms were large and nicely maintained.

Parking is $10 per night. Initially, I thought it was pricey, but after paying $25–$40 per night at other hotels, it feels more reasonable in comparison.

On the downside, the washing machine was out of order, and the pool was quite cold. Breakfast was decent, and as a family with kids, we appreciated that it was included with our reservation. Thank you for providing fresh fruit—it was a nice touch. Reflecting on our stay and comparing it to other hotels, the overall quality wasn’t bad.

Max Pereira

Really nice new-feeling hotel, was impressed by the cleanliness and friendly staff. Convenient mobile check in/check out. AC in the room didn’t work so well and room service is every other day.

Melanin Designs

beds were firm and felt new. Room seemed clean and tidy.
Cons: there was a loud thumping noise that started in the afternoon or that we noticed in the afternoon and went all night. room 110. It sounded like it might have been the elevator? we checked out at 10pm. inquired about a refund but was told that they checked the room at four in the morning and didn’t hear any noise so therefore I couldn’t get a full refund just 25%.
This is not right we came here due to a power outage. from one problem to another. We didn’t get any rest. end up, going back to our home with the power outage and sleeping there. Freezing but atleat no loud banging every 10 seconds. lucky if we get a good 10 min no banging.
loud banging, and the way they handled my complaint. I will give this hotel 0stars. And i do not recommend. I must also mention that there was hair in the shower no bag in the trash.

Ernest Vardanyan

What an amazing hotel. They are dog friendly and give you a nice box of goodies for your dog. The service is amazing too. Lydia especially at the front desk was amazing helped me to check in and she was very respectful and on it. Overall the hotel seems very new and clean!!

Melodie Delgado

I have now stayed here twice and the hotel staff has always been very patient and friendly. (I kept calling for an early check-in) the rooms have always been super clean and stocked. The hotel itself is located in a great area where it’s quiet and comfortable. It is super close to Old Town and just a small Uber ride down cost me less than $10. The parking structure is convenient and $10 a night!

John Meinert

As a Hilton Honors member for years, this hotel convinced me to use Marriott as my primary hotel moving forward.

Check in: no acknowledgement of me being honors member. Website and hilton app both say complementary parking, but when you get there, they say it's $10/night.

Common areas: this hotel was filthy. The hallways looked like a 40 year old motel. Elevator floors cracked and missing certification. Coffee station filled with trash and ugly stains on the coffee urn.

Room: very small room with no central air. The large wall unit was loud and either off or ice cold, no in between. There was a large crack in the wall. The ironing board had no pad, just a metal frame. The shower door was crooked and leaked water into the bathroom. The door key sensor was broken. The room was not cleaned the entire time we were there.

Breakfast: BEWARE. I paid extra for included breakfast with my reservation, but when we ordered breakfast, they said it cost extra. When I told them that I paid for it, they said I only paid for the buffet. The buffet itself was a joke. Hashbrowns were a pile of mush in oil, pancakes were cardboard, and the eggs were watery. The breakfast sausages were the best thing about this entire hotel.

Overall, the quality of this "new" hotel(2 years old) was that of nice motel or a bargain budget hotel at $250/night. It's hard to believe it carries the Hilton name. My disappointment and regret for choosing this hotel cast a shadow on our anniversary weekend. They have successfully earned a new customer for Marriott.