Victor A.

Muy. Buena área. Limpieza perfecta

Hugo S.

Lugar tranquilo seguro centrico

Ruben S.

No mas pase por ai

Silvino E. A.

Buena atención

Myriam M.

Communication and customer service was horrible. If I had read the other comments before, I wouldn’t have booked.

We actually couldn’t even stay there. We booked a little more than 3 weeks in advance. There was a notice that RVs older than 15 years (or 10, depending where you look on the website), were not accepted unless approved by management. We sent pictures of ours (which is very clean and in good condition). No answer to my email, I called a few days later. The manager said the RV was fine, but she had no availability. I looked online a little later and found an available spot, so I guessed they had a cancellation, so I went ahead and booked (and paid).
When I arrived, the manager first told me she had no reservation for today. Then she looked and found out. She asked for the year of the RV, and said they wouldn’t welcome us because it’s older than 10 years. She denied speaking to me over the phone. She told me she would reimburse me and that they would not honour the reservation. It was her word against mine, what can I say !
For the record, we have been in many, many campgrounds with our RV and have never been refused anywhere. This place is nothing luxurious and yet they can afford to turn around customers like this, so I’m guessing we are not that welcome 🤷🏻‍♀️

Rich S.

A horrible experience. I put in an application about 2 weeks ago. Never heard back. Stopped by the office at 2 pm a couple days later during office hours. No "I'll be back sign on the door." Called and office manager was at lunch. She said she would call back after 3 as she had questions about my application. Crickets. Called next day. No returned call. Called on Friday ... Susan said she had the paperwork, and the email I sent answering some of the questions she might have had. She said she was busy and would call me back shortly. Crickets. Called again on Monday and left a message with the answering service. Crickets. I gave up. I would not do business with this outfit if the rent was free. They need to find a new office manager as her customer service was beyond pathetic.

shelley J.

DO NOT, I repeat do not stay here! We had a prepaid reservation made 6 weeks in advance. We arrived 20 minutes before check in, and the office was locked. We had hoped to check in a little early, because we had an appointment in Santa Paula at 1:30. Apparently, they closed for a 4 day weekend for Thanksgiving. There was an emergency phone number on the window, so I called that number. She told me my check in time was at 12:00 (she thought?), and to call her back at the time (20 minutes?). She said she would email me the map with my site number. Well, we went to find the site, and someone was clearly there in a trailer, and not going anywhere. Slides were out, and they were fully hooked up, with no car in site. I started calling back at 11:55 an no answer. I continued to call until 12:15 and she wouldn't pick up. Clearly she was ghosting me. I was starting to panic, because we had the appointment. I called the Ventura Ranch KOA, and they were able to get us in! Horrible customer service! If only she was honest with me from the beginning, telling me there was a mistake and no room for me. Instead she ignored me and refused to call me back.

aldrin P.

I have 50amp Fifth wheel and I paid a 50amp site but they put me in a 30amp site without telling me. when I informed the Lady in the office. she told me there's no available. I told her There's one empty site available close to my friends, but she said it's reserved for long term. Mind you this is fri-Monday and they're closed on the weekend. So I stayed in a 30amp for 4days. the day we check out, the site they said was reserved for long term was still empty. their ads is misleading. site they put me in is not spacious, no wifi and you have to pay to use the restroom. not friendly when I went to the office to let the lady know my concern she locked the door so I have to wait outside. bad experience. not coming back for sure.