Desert Luxury Estates - Palm Desert, California

DA G.

The “Martini Modern” rental house represented by this Company is NOT Luxury. I rented it for a month. Very disappointed by the lack of attention to detail by Desert Luxury Rentals. There was a lack of general upkeep, chipped paint on walls, dirty carpeting in bedrooms that also needed stretched, excess stuff everywhere. Drawers and cabinets full of items that should be stored elsewhere, full garbage bags of old bedding in closets, cleaning equipment and supplies stuffed in corner next to door from garage into house, old chair and excess items all over the garage. Lack of necessary items. I had to purchase cleaning supplies, toilet cleaning brushes, sponges, glass cleaner, sink cleaner etc. I had to purchase wine and Margarita glasses for the kitchen. There were 8 pool lounge chairs with only 4 cushions. Minimal pool floats etc, I had to purchase others. In addition to above, one of the water heaters was leaking water out of its closet into the entry of the Primary bedroom. It had to be replaced during my stay as well as the toilet in the Master bedroom was leaking from the bottom seal causing an awful odor and that needed to be re-set as well. All of this inconveniencing me and my guests. This is not even mentioning the old ratty pool towels for use and the terrible linens provided for the bedrooms. A Luxury Rental should never have Polyester sheets let alone mixed with cotton sheets on the beds. I will say when I brought up these items to the staff at Desert Luxury Rentals they were responsive and corrected them. My issue is that a Luxury Rentals should not have all of these issues that the renter has to deal with during their stay. After leaving the house, I submitted receipts for reimbursement for items that I purchased to the Company and requested consideration for all of the issues I had encountered. No one will return my emails or calls, so it appears the Company does not care once you leave the property. Please see attached photos.

Healthy M. H. H.

Your Review:

We enjoyed the area and the gated community as we like to go for walks in the morning. The beautiful home had all the right amenities and was very spacious. It was luxurious, peaceful and calming. The kids had a great time playing in the game room and in the backyard swimming in the pool and relaxing in the sauna. The staff was very accomodating and the owner allowed us to use his Christmas tree. We would definitely stay again!

Ian B.

We had a great extended getaway at The Banana Cabana, which is a fun and well-appointed property. The owners and hosts were friendly and responsive—we had a few minor issues, which were addressed right away. Great communication and a very comfortable stay. Recommended.

Jennifer D. W.

We rented th Joplin House for my birthday girls trip. The house was perfect. My favorite things were the setup of the house...which I would do a family trip there next time. The jacuzzi is nice and large which we spent alot of time in. We spent time in all the living spaces and had the best time ever. I HIGHLY recommend the Joplin house. Also, DLE was very responsive and when an issue came up they handled it with grace and haste. All around Palm Springs Perfection! Oh and the view is amazing! ♡

Janice R.

Cabana Palms is outstanding in every way. The house is very well stocked with ample kitchen gadgets and plenty of towels. The backyard is stunning and the pool is larger than what the pictures show. We spent most of our time outside and enjoyed the pool throughout the day but yet we had a very comfortable house to relax in when we needed to get out of the sun. There is plenty of room in the house and many beds to accommodate a larger group. We loved that everything was labeled and we knew where everything went. The team at Desert Luxury Estates was very easy to work with and promptly replied to any questions we had. I would love to come back and stay in this house again.

Lissy D. V.

Beautiful and spacious property with a fantastic back patio and pool. The house was close to lots of restaurants but it was hard to leave we were so happy lounging near the pool. The kitchen was well appointed and had everything we needed. The bedrooms were very comfortable, plenty of storage and loads of bathrooms. Great stay!

Jan A.

The home was perfect for our tennis playing group. The kitchen was stocked exceptionally well with lots of quality gadgets and towels. There were ample pool towels as well as lots of bath towels. We really appreciated the promptness and communication with Paul to address the couple issues we incurred.

Teri S.

This home was perfect!!! Everything was top of the line including appliances, furniture etc. It was windy and things were getting dusty. We called and they sent someone right away to blow and cleaned everything. You will not be disappointed in this home. We had a wonderful stay.