Brookdale Riverwalk - Bakersfield, California

Donna Strong

The facility does look nice, clean and inviting however the care the patient receive is sub par. My father has been to this facility a couple of times over the years. We will not send him again. They DO NOT assist a patient to help them to the bathroom. They have the patients use a diaper having them sit in their own fecal matter for extended periods of time. They take there time responding to the patient calls pressing the orange button. My father complained no one comes to help him when he calls. I tested this and waited 45 minutes, no one came. I went to the nurses station and informed them this is a problem. If your loved one cannot feed themselves or have difficulty such as my father, they do not help feed him. My sisters, mother and self alternated our visit times to feed my father. My father had to be transferred to Adventist due to dehydration, serious UTI and a BS level of 319 which put him in a diabetic coma per say. This could have been avoided had they actually took care of my fathers needs, checked on him and listed to my father when he asked for help. Often my father was out of water. My father was in there for 3 broken ribs and a small lung puncture. I would NEVER recommend this place to a loved one. The doctor kept changing the frequency of his pain medication often leaving him without any. This is cruel to a man with 3 broken ribs!

Edie Gustafson

I really love Brookdale Riverwalk. The residents and staff are very friendly so that we feel that we are all family! The staff is open to hearing our concerns and suggestions. They are open to incorporating suggestions we might have. Special events are planned to add to the fun. Live music events are planned at least twice a week. Transportation for shopping or appointments is available. A variety of good food is available on the menus in the dining room from 7am to 6 pm with a one hour break in the afternoon. We appreciate the apartment cleaning and laundry service. All that I have mentioned is included in the monthly rent.
Brookdale Riverwalk is really a wonderful place to live!

Bryana Abla

Review is for building A. My Nana lived here for 2 years. My praises are most the staff did seem friendly and my Nana seemed happy with the staff. I love all the different activities they have going on. My complaints are extremely expensive to live there then the CEO wants to ask the residents to pay for the employees bonus and for candy, etc for Easter, Halloween events. I am sorry but for $5100 a month, you pull that money from your bonus instead of asking residents to cover it. The kitchen lady who is manager is absolutely rude and needs to smile. We paid an extra $841 a month for meds to be given to my Nana but most the time her meds would get lost or she would be given them late. Again, $5100 a month that shouldn’t be happening. We had to move my Nana out last week because there was a rent increase and we no longer could afford her living there.

Chris Swartz

We visited most of the retirement homes in Bakersfield and felt Brookdale was the best for my mother. I was apprehensive when we moved her in about her getting lost or being happy. She moved into her new apartment in April. All of the employees are five star and always greet her by her name. They are loving and caring. They have so many wonderful activities for the residents. Today they had a wonderful luncheon with flat iron steak and shrimp. My mother dances in the line dancing and the exercise class. I never would have thought she would do that. They have so much for them to do everyday. She plays bingo four times a week and gets her nails done. Her apartment gets cleaned and too many things to list. I am so happy that my wonderful mother is happy and I no longer have to worry about her. Move to Brookdale and be happy like my mother. You will be happy too.

Tamera Dobbs

Mom has been a resident of Clare Bridge at Riverwalk since April 2023. The staff of Brookdale are amazing, keeping mom engaged in activities, talking with her, remembering her stories, communicating with us, and keeping her safe every day.

Brookdale's management team is approachable, helpful and caring - they have been there for our family every time we have questions or worries. It gives us great peace of mind to know that Mom is in a clean, safe place with people who show genuine care and concern for her well-being.

ashly gonzalez

It is November 21st, 2024. I would give no stars if I could. FIND ANOTHER FACILITY OR PLEASE check on your loved ones if they stay here. My grandmother has had a stroke and is on day 4 of recovery here. I’ve sat with my grandmother from 7am to 7pm(visiting hours) and NO ONE checks on her. The first day no food was given and when I confronted the CNA, she lied and said she did eat. However, my grandmother is paralyzed and unable to feed herself. My grandmother said no one had even checked on her that morning. Each time I go in at 7am my grandmas bedding is soiled as if no one checks on her at night. She uses the call light for assistance to the restroom and no one responds or if they do, it’s not until hours later. My grandmother wasn’t given a meal again tonight so I had brought up my concern to the CNA. When the CNA stepped out I overheard a man(I’m assuming supervisor) say “you have another formal complaint” the CNA said “ oh god, another one?” and he responded with “ I wouldn’t worry about it, it won’t go anywhere anyway”. I am absolutely mortified of the treatment here. My grandmother also has a roommate whose being neglected as well. This is level B in one of the 200’s room. I can only hope this complaint does in fact “go somewhere”.

Steven Bisbee

The roof in building A leaks......but only when it rains. Homeless people that live along the Kern River which is next to Brookdale infiltrate the property at night through the dimly lit parking lot and break into vehicles and the buildings themselves. Not a safe place for your loved ones!

Tiara King

Visiting my mother, who was placed here for physical therapy. This was her second stay, and I am grateful for the staff and treatment she received during her stay. The facility is always so clean and the staff really provide a great atmosphere for the work they provide.