Boot Barn - Merrillville, Indiana

Chris B.

Great selection, not the best prices.

Tried on a pair of Cody James boots that I loved ($199), looked them up on Amazon and they are 20% off ($159). I asked the employee if they price match, they do not. So I put them back on the shelf and ordered from Amazon!

Thomas C.

The smell of leather welcomes you into this wonderful place full of leather boots and a surprising variety of clothing, especially name brand jeans and shirts. The staff was extremely friendly. Ladies, try the boots on in every color!

Katie T.

Great items ,but very poor customer service. I was followed into the dressing room area and told I have to keep eyes on you!! I've never stolen in my life. It was very off-putting, and the young girl with long dark hair by the hat desk wasn't very helpful. We'd ask questions, and she wasn't even paying attention or looking at us. We were back in that section over 20 minutes trying to get her or anyone to help. If you want help you'll have to go to the registers. So good luck if you're in the back and need help. The bely section was a wreck and nothings in any type of order.

C T.

Cozy southern store with the goods to bring out the country in anyone. Very knowledgeable staff when it comes to some boots for sure. Ostrich, snakeskin, alligator, and.. stingray? That was a new one for me. Some supple leather for your feet for sure. Thanks!

Tammy M. M.

What a beautiful store, but I was in the one in Merrillville Indiana today. And I had to walk all over the store before I could find a sales associate. And then they were all just standing up front talking. But once they realized I need help they were very helpful. But I should not have had to go look for them.

Timmy K.

Staff was very friendly.
Store lacked a little in the line of exotic skins but was still a good visit and I was able to pick up a couple of needed boot care products at a fair price.

Laura M.

I'm a loyalty member because I've purchased online before. I was excited 2 finally be visiting a boot barn that opened 30 minutes away from me. I decided to go in store to shop since I needed it for this weekend. Upon walking in the store I noticed that there were no employees around. I even looked towards the register and no one was there. I proceeded to the mens department to look at jeans & I was going through the different stacks looking for a size & trying to decide what the different cuts were. I then noticed an employee which I looked at but she didn't even acknowledge me. I ignored it and finally after awhile found what I was looking for then went on to look for a men's dress shirt. Finally after about 20 minutes of being in the store I headed towards the front to checkout. Two customers that were walking out with no purchase were approached by an employee to acknowledge the red boots the one lady had on. Again no acknowledgement of me & my 6 year old. When I got to the register I stood there and the lady was just standing at the back counter & just looked at me. She seemed annoyed that she had to come to the register to check me out. At this point I felt like it was me because I'm Hispanic but I'm American and speak perfect English. I said hello & she didn't even respond!! At that point I probably should have left the merchandise on the counter and walked out of the store! I spent over $100. So disappointed with my first instore experience. Sadly I won't be going back nor recommend this location! Merrillville, IN cashier Jessica & other older lady employee.

Gabe N.

I was hoping they sold boots, but the vast majority of their stock is hick shoes. If you want non leather hiking boots, look somewhere else.

Chris B.

Great selection, not the best prices.

Tried on a pair of Cody James boots that I loved ($199), looked them up on Amazon and they are 20% off ($159). I asked the employee if they price match, they do not. So I put them back on the shelf and ordered from Amazon!

Thomas C.

The smell of leather welcomes you into this wonderful place full of leather boots and a surprising variety of clothing, especially name brand jeans and shirts. The staff was extremely friendly. Ladies, try the boots on in every color!

Yvettra M.

Super FRIENDLY staff. Excellent selection, to my surprise, of boots. Young last helped me with ordering a pair online.. very inexpensive.

C T.

Cozy southern store with the goods to bring out the country in anyone. Very knowledgeable staff when it comes to some boots for sure. Ostrich, snakeskin, alligator, and.. stingray? That was a new one for me. Some supple leather for your feet for sure. Thanks!

Katie T.

Great items ,but very poor customer service. I was followed into the dressing room area and told I have to keep eyes on you!! I've never stolen in my life. It was very off-putting, and the young girl with long dark hair by the hat desk wasn't very helpful. We'd ask questions, and she wasn't even paying attention or looking at us. We were back in that section over 20 minutes trying to get her or anyone to help. If you want help you'll have to go to the registers. So good luck if you're in the back and need help. The bely section was a wreck and nothings in any type of order.