Atria Hacienda - Palm Desert, California

Alan D.

Atria Hacienda, Palm Desert, has greatly enhanced the quality of my life. I want to share life here.

As an Atria Hacienda resident for over a year, I have enjoyed a nice apartment, excellent food, weekly outings, and skilled staff. This senior community sets a standard for others to follow.
When the new Senior Executive Director took over, things changed. She focused first on hiring additional exceptional staff.

She started a program where she meets with residents once a week, Monday mornings, to chat informally about any issues or problems, upcoming activities and improvements, and generally connecting with residents. On Thursdays, she joins residents for lunch in The Grille for relaxed chat. As a result, the connection between management and residents is strong.

July 4th is a good example. The Engage Life Director brought patriotism to us with morning activities, a special holiday luncheon, a musical program in the afternoon, and an evening get-together with pizza, drinks, and games. By 8:00 PM, most of us were tired and in our apartments. The Executive Director was here with her husband and son, cleaning up napkins, paper plates, cups, and decorations. In other words, she is All In.

I can almost feel the spirit here. We are happy. We all relate well and love our activities and conversations. I am tough. This is my third senior living community. Atria Hacienda, like a lighthouse, rises above the others. This is a happy place, a home. I am grateful, very thankful.

Diana C.

My mom is active and engaged at Atria and the Director of the Life Guidance (Mary) cares for the patients as if they were her own family. The staff have helped mom with a very difficult transition after her husband passed away last year. They have been responsive and addressed concerns or issues promptly. The food is wonderful and facilities very well maintained.

Sandy B.

My family looked at several options for our mom and from the moment we entered Atria Hacienda, it felt like “home.” Our first meeting was with Brigitte who gave us a tour and answered all of our questions. While we toured, we noticed she knew every resident we encountered by name. It was obvious that she loved her job! Don, who is in charge of all activities is outstanding. The first thing our mom does daily is a quick trip to pick up the daily list of activities. Monique, the Executive Director is an excellent leader and is very easy to talk with. Our mom has lived there for close to two months now and she is so happy! She loves her apartment, the activities, the employees, and the connections she has made with residents. She told us recently that she is THRIVING. We could not be happier!

Phto G.

Terrible, absolutely Terrible. Not the staff but more upper management. I don’t know if Sandra is still the kitchen manager, but she truly was AWFUL not only to the waiters and waitresses but with residents. She was rude to her staff and lazy.
I hope they’ve removed her from management.

Arlene B.

Atria Hacienda feels like home. Everyone that I have met is very friendly and the staff all know your name. There are many fun activities and a great variety of things to do. The food is very good and many choices.

Myrna I.

When trying to reach management and med techs to address an issue it always goes straight to voicemail. I do give a 5 star rating to Michelle at the reception desk.

John B.

This review is an updated one I am changing my rating to a 5 based upon the exceptional organization and management work done by Monique and Eden

Jill B.

We looked at many places here in the valley and Atria is where we chose. The facility is beautiful and the staff is excellent.