Artisan Square Apartments - Northridge, California

Julio R.

I have been living in this apartment complex for 5 years now and I am dissatisfied to say that they’ve completely demolished the rose gardens and chose to replace it with dumpsters that can attract dangerous animals and took away the commodity of having our own trash units and making it easy to dispose of our waste at any given time. Worst of all, the corporation no longer provides complementary services and commodities while the rent continues to skyrocket. This project does not benefit its residents at all but instead brought disruptive noises for 3 months, pet trash cans thrown around that are filled with flies and feces that been have lying there for a week which management has not bothered to clean up. The gym is also always locked up after office hours, and even the pool is constantly closed making it unavailable to residents. I am disappointed that it is no longer the quiet, clean community that it once was, leading to several people moving out.

Brian D.

We moved into Artisan Square about seven years ago. For the most part, our experience has been pleasant, but since then, they've removed all guest parking, stopped the courtesy service when the office held our packages if we were away, chased away the original wonderful office and maintenance staff, and are currently in the process of destroying the beautiful park-like areas that drew so many residents in, replacing them with garbage dumpsters without explanation. Yet, as amenities decrease, rent increases.

This used to be a very nice pleasant gated community, but the owners seem determined to destroy everything that made it that way. Residents have been moving out in droves since the beginning of the year.

Take a look, for sure, but with all the negative changes so far, there's no telling what the owners have in store after the current round of destruction is complete.

Lee-Ann C.

• Bathrooms are closed in the pool area. You can hazard a guess as to where people are doing their business while using the pool.
• Gym AC has been out for most of the summer. Can’t get a straight answer or real date for when the gym will not be a sauna. Everything is tomorrow or next week. And we are still paying full rent despite less amenities.
• Signed a lease because there was a playground on site. By the time I moved in, the playground was torn down. Pretty cool bait and switch as a single parent. Thanks a lot.
• We now have these hideous trash enclosures on the very limited green spaces that used to be home to a beautiful gazebo and rose bushes. My son called it his cabin and it’s now gone and will soon be home to the local rodents while our monthly trash bill is estimated to double.

Don’t bother.

They don’t care about us. They just keep hiking the rent and reducing our quality of life. Management just tows the corporate line despite my best efforts to reach out and give them time to address issues. Maintenance does the best they can with a reduced workforce. It’s not great for what we pay.

Timothy M.

Lived here 4 years, Initially it was a pretty good experience and the price seemed adequate because you have a garage.
They will however raise your rent almost the max amount they can every new lease and they will not let you transfer into units that are being offered for hundreds of dollars less. It seems unit turnover might be what they’re after? Either way a lot of people have been moving out and the amenities only seem to be declining, Along with an increase of bugs and half hearted repairs.

Leslie S.

Horrible experience at move in & move out.. okay time in between.

Move-in: our unit was not done and ready. Entire unit was filthy many things damaged throughout unit and only a handful were properly repaired. When we talked to maintenance team they expressed no time to get it done before our move because another person have just moved out a couple of days prior. I recommend they don’t offer a move in date if they can’t have it move in ready!

During our time there: it was a not horrible..but not great. We didn’t realize there was railroad track right behind the community. Walls are paper thin. So thin we could hear neighbors having s*x.. which personally as an adult didn’t mind but would have to keep children in living room or garage so they wouldn’t hear. We had some service requests that were not fully addressed.

Move Out: HORRIBLE experience. They charged us for damages that were already there and reported. Tried charging us for full paint of unit even though it was just normal wear and tear. They tried to charge us for issues we had with unit AND report to them..and things that weren’t properly fixed by their maintenance team.. they tried charging us full cleaning fee even though the unit was not cleaned for us when we moved in and so much more which is too much to rant about. Good luck getting timely communication from their team once you move out. They will make it hell for you to get a response..

My advice:
1)if you choose to move in.. don’t rely on the app alone for service request. Follow up with an email with picture of things you are requesting to be serviced and email after with how they repaired it and if it was proper addressed or not. Request the notes the maintenance person put in regarding your service request! Be sure to email them if their note don’t match what you needed addressed.

2) if you haven’t moved in.. take pictures…so many pictures. Literally of everything no matter how little the existing damage is. Keep record of everything.

Alex I.

My experience with Xavier has been nothing short of exceptional. From the moment I reached out about the apartment, Xavier demonstrated professionalism, attentiveness, and genuine care. His prompt responses to my inquiries and his thorough explanations about the property made the process incredibly smooth.

Xavier’s attention to detail and knowledge about the neighborhood and amenities truly set him apart. He went above and beyond to address any concerns I had and ensured that I felt confident and comfortable throughout the entire leasing process.

Furthermore, Xavier’s friendly demeanor and positive attitude made it a pleasure to work with him.

Christina C.

My boyfriend and I rented a 1BR/1BA here for 2 years. Overall one of the nicest apartments I have lived in. Ultimately had to leave because they were raising rent $200 each year, so just keep that in mind.

Pet Policy
We had a dog. There’s a non-refundable pet deposit, plus monthly pet rent. There are some grassy areas for pets to go, equipped with doggy bags. Some people aren’t good at picking up pet waste, and some people have aggressive dogs, so just be cautious.

Outdoor Space
There are a few seating areas, including a beautiful gazebo. The roads are extremely narrow and it can be hard to pull into your garage with the limited space. Not the case for the apartments in the back and front.

Living Space
Huge kitchen with lots of storage. Came with a fridge and microwave, all appliances well-functioning. We also had in-unit washer/dryer on the third floor, which was GREAT. You are allowed to paint walls, put in nails, as long as you clean up and repaint on move-out. I never saw bugs. Everything was new and clean.

Parking
You have a garage spot, and can also get an additional outside space which was $75/mo while we were there. Spaces aren’t immediately available, you have to go on a waiting list. My outdoor spot was constantly taken (this got better once a certain neighbor moved out). NO GUEST PARKING. Guests have to park on Nordhoff (be careful and read the signs) or on Vanalden Ave next to the park.

Maintenance
Maintenance team is great—fast response with fixes that work. Will is the best! So friendly, always saying hello.

Services
You pay for everything—water, sewer, waste, heat. There is not enough room for the garbage bins on the narrow streets and barely enough room in the garage so most people keep them on their doorstep. The apartment is constantly sending reminders to bring bins into the garage, even though there’s not enough room! There is a pool and jacuzzi, which is nice but was randomly locked at times.

Location
I didn’t like being right on a busy main road, but the upside is that you’re near the mall, near the park, and near some good restaurants. Not walkable but almost everything is a short drive away. However the neighborhood didn’t feel 100% safe—some strange people in the park nearby, one followed me to the gate once.

Neighbors
The neighbors are friendly enough—not much of a community here. There were a few bad apples, but I think that’s true for any place where a lot of people live.

Christine P.

I have been a resident for over 6 years here at Artisan and without Danielle, this community will not exist. She is amazing! From day one, she has been so professional, welcoming, caring, and consistently monitoring the community to make sure it is safe and working so hard to make it a better community. She is always aware of what is going on. Words cannot describe how wonderful she is. She has always responded to my requests promptly and took care of things efficiently.