The Hacienda Mission San Luis Rey - Oceanside, California

Jeanne L.

We just had a wonderful overview of the Hacienda at Mission San Luis Rey. The staff seems fantastic and the facility only 1 year old and in great condition. The decor and architecture are classic and beautiful as befits the historic setting. I look forward to finding out more about this lovely community. Pam, Nenette and Michael are each very impressive as
Directors. I will definitely recommend this community and hope to live here one day myself.

Kimberly S.

I had the opportunity to tour the Hacienda with Michael and was thoroughly impressed. The community is stunning, beautifully incorporating elements of the Mission San Luis Ray while offering extensive amenities and activities. I was particularly impressed by the staff's ability to engage residents, even in the memory care unit. Everyone was friendly and welcoming. Additionally, the rooms are spacious and filled with natural light. Overall, it was a wonderful experience.

George M.

We stopped by Hacienda Independent/Assisted Living, in Oceanside, CA, to pick up a brochure. Even though we had no appointment, we were graciously received by Nannette, who made us feel most welcome.
Nanette gave us a wonderfully detailed tour of the beautifully appointed Hacienda grounds and resident housing. We were very much impressed with everything we saw. We met several residents who remarked about how happy they were, that they chose to reside at Hacienda.
Our time visiting Hacienda, and meeting Nanette, was a very positive experience.
If you are looking for a place to enjoy your senior years, we recommend that you check out Hacienda.

gerard J.

I recently visited The Hacienda and it felt like I was in a 5 star resort. The apartments are beautiful, the 4 restaurants are impressive and the food was delicious, especially the wood fired pizza! Everyone was friendly and welcoming. When I’m ready to move, The Hacienda is my first choice.

Joy B.

Beautiful rooms, layout, and quality furnishings. I love the influence of the Spanish style infused into the vibe of the entire community, which makes it feel unique to San Diego’s spirit. I’ve heard great things about their staff as well. When I’m ready to arrange retirement placement for my parents, this is the place I’ll go!

Bryan D.

The Hacienda is one of the finest senior living communities in San Diego. The grounds are beautiful, the staff is attentive and thoughtful, the food is exquisite, and the diversity of activities is exactly what the residents love. I can’t wait for the opportunity to bring a client to the community as well as work with the community’s incoming residents.

Bitter C.

The Hacienda is a very nice looking facility, many of the staff there were very good and my parents liked them. My concerns were with how some things were handled.

Early on one of them had a fall, no ones fault and no injuries occurred, but after discussions inquired as to what is the response time when a resident pushes their "need help" call button. My recollection was it took 25 minutes, wanted to find out if that was the norm. After some back and forth, was told my parents weren't pushing the button correctly. Huh? Computer log showed button pushed 5-6 times. In other words, the need help button was pushed 5-6 times, their computer system acknowledged it was pushed, but somehow or somebody supposedly determined it to be incorrect and that's why it took 25 minutes?

Once, found my mother very somnolent, difficult to arouse. Had been previously prescribed a few pain pills to be used on occasion. Asked one of the staff if she had been given one and was told no. Thought maybe something serious may be going on, went and talked to another staff was told she had been given one. Relieved there was a reason for sedation but concerned there was some inaccurate information relayed.

Visitor parking situation not convenient only 3? spaces for visitors as of a couple months ago, otherwise you park at the Mission. Recommend walking this to see for yourself. Supposedly there have been discussions for several months, resolved?

Subject of increased care charges came up. First was told safety checks were needed, reminded them they've already been ongoing for several months, do you mean more than what are already occurring? No, we just weren't charging you yet. Not my recollection, when safety checks were instituted it was presented there were still enough care credits to have them without increased charges.Credibility?

Had gotten electric chairs to assist mobility, quite a few residents have them. Was told now they have to watch them more since they use electric wheelchairs and that's an extra charge. Continued to question, more items were brought up.

Said my mother was incontinent, and that required more charges. OK, I was only aware of one episode which was when she had gastroenteritis, possibly from something she ate. Since leaving Hacienda there has been zero incident of incontinence. Many other reasons were brought up etc etc. but was having difficulty determining what was credible from the verbal laundry list presented. No written documentation was ever presented delineating the itemized extra care charges.

Decision was made to move out, gave 30 day notice and vacated. The following month, they debited another full months rent from the bank account, not a paltry sum. Most likely an honest mistake since rent payment was electronically managed. Contacted the business office was told they were processing a refund, it would be mailed in a few weeks. Asked why not electronically refund the amount since that's how it was removed in the first place. Was told that's not how they do it. After reviewing the balance to be refunded, asked for a breakdown, they were charging for cleaning and some minor repairs which I fully expected. There was also a charge for one days rent for the 1st day of the following month after vacating. What! Disputed that and was told they would talk to manager and was going to take another couple weeks to recalculate and process. Subsequently was called back and told a refund is being sent and should receive in a day or two by next day mail. A week went by and nothing, followup call to the business office were not returned. Ultimately contacted corporate management of the parent company. Described the situation and received a timely response. After a couple days, received the refund, electronically to the bank.

Not really sure what's going on inside the Hacienda itself, but the experience there was not particularly memorable. Thankfully the national office of parent company took responsibility and rectified the situation

Barbara W.

Our visit at the Hacienda, exceeded all of our expectations. You walk in with a feel of a grand hotel. We had the pleasure of meeting truly exceptional professionals, relatable as friends. Don’t miss seeing all they have planned in advance for you.

After one month today in residence, aside from all they typically gets the praise like food and services, the most important relationship team is the bridge between wellness and the day to day. Carri Collins, LVN Resident Care Director, is an extension of the resident’s family as it relates to information, networking, process and hands-on help. Invaluable!!!