Portola Gardens - San Francisco, California

Leanne

Portola Gardens Assisted Living in San Francisco has been the biggest gift to our sister and family. After a near death accident which left our sister with a permanent brain injury, we searched for the perfect facility that would meet her physical, mental and social needs. Our family is beyond grateful for the exquisite care our sister is receiving from the nursing staff, the activities coordinators and especially Lynda Connelly who has been a pillar of support and professionalism alongside the rest of the Executive & Business Staff. As Powers of Attorney for our sister, we are thankful for the loving, mindful, efficient and consistent care our sister receives and love the amount of time Portola Gardens puts into the wellbeing and socializing of their Residents with quality activities and homemade healthy food! If you need to locate your loved one into a facility, Portola Gardens and its beautiful grounds is a beautiful place and welcomes the family to be a part of their care & activities! They are the best! Thank You! 🙏

E P.

My family member resided at Portola Gardens for 4 years. The facility was renovated in 2019; it offers a pleasant and welcoming front room where residents are able to lounge and watch television. There is a sun room that offers plenty of natural light, where the residents can sit and relax; it also faces the backyard, where the residents can sit on one of the benches and enjoy the fresh air. The bedroom faced the backyard, which allowed privacy, a view of the trees and the ability to admire the flowers during the Spring and Summer seasons, and fresh air from the window. The staff is dedicated to their residents, some went above and beyond with compassion, kindness and personal/genuine care, which I will always appreciate and hold dear to my heart. Communication with the staff was beneficial in determining individual needs for proper care and practices. The staff was always available to talk and answer questions. The facility worked very closely with SF Health Department during Covid-19 to ensure the safety and well being for the residents and staff. Our family greatly appreciated their care for our loved one.

Thomas T.

@@ The response below is a poor attempt at saving face... contacted them several times before and after they posted their response. I have not gotten a response back from them since their response here. Honestly, if you have something you want to discuss, pick up the phone and ask your question. Otherwise, pay your overdue bill. It is as simple as that.

The director is a thief plain and simple. Watch out....if you are a contractor and do any work for this community you will definitely not be paid timely especially if you are working with the facilities Director/CEO, that is if you are paid at all. This was not just my experience, every contractor that I saw come and go in my time there had issues being paid on time and many at all.

Do you really want to trust your loved ones with folks that run their business like that? Running out on any bill he can so he 'looks good' to the business owners and the management company?

Response to Response:
@@ Reach out to whom? And how exactly have you been trying to get a hold of me? My contact details haven't changed.

Simpson K.

Portola Garden was there in a pinch. Great team and a valued resource. Thank you.

Mary S.

Salote R. H. M.